MESSAGE
| DATE | 2018-02-13 |
| FROM | Ruben Safir
|
| SUBJECT | Subject: [Hangout - NYLXS] MTA failures and refund demands
|
February 13th, 2018
Brooklyn, USA
Subject: MTA refunds and service failures
Dear Sir
This past weekend I tried to travel from Kings Highway on the Brighton
Line to the Metropolitan Museum of Art on 82nd Street and 5th Avenue.
I left at 10Am. I arrived after 1PM. It required me to take over 4
trains just to get as far as Union Square. I had to detour to the
Franklin Avenue shuttle, transfer for the 5 train at Franklin Avenue.
Then the train went out of service at Bowling Green, where it discharged
a packed train which was largely carrying the passengers for 2 lines
with the Brighton Line out. The next IRt arrived nearly 20 minutes
later but couldn't take all the passengers in the station at Bowling
Green. That required me to wait for the next train in service, another
10 minutes, before we could proceed up the Lexington Avenue Line to 86th
Street, nearly 2 hours late.
In fact, the MTA seemingly disconnected most of Brooklyn from Manhattan
over this weekend. Service on most lines was either disrupted or
entirely closed, which is a condition that is unacceptable, unnecessary,
and a breech of the public trust. I demand a refund for my monthly
pass. You have repeatedly failed to provide adequate, safe, clean and
reliable transportation in exchange for my fare.
While we were stuck at Bowling Green we tried to use the new customer
point communication system that are now along the platforms. Passengers
began to express their rage through the microphone and demanded a
supervisor and service. The response was for the operator to hang up and
disconnect the station from communications.
On the way home I took a cab to W38th Street and Broadway in order to
eat lunch. After lunch I entered the Herald Square station at Broadway
and 35th street, on the North-West corner directly across from Macy's.
That small passageway to the turnstile had dozens of half eaten
containers of food, homeless camps out on the floor, rats running
around, human feces with flies, and urine, pungent in the air. The
passage had been taken over as a shelter without supervision or
maintenance. It had the stench of rotting flesh and is a breeding
ground for disease.
I found two police officers in the station and alerted them to the
problem. They told me that I wasn't to tell them how to do their jobs,
which is an outrageous response to a member of the public who turns to
them for help. The public can not continue to be treated like this.
I demand a refund for this month.
Last week I took the train from Boro Park Brooklyn to Flatbush which
require a transfer in Coney Island. Getting out of the train, a drunk
had his penis exposed and was openly urinating in the middle of the car
at the last stop on the D line. When confronted he said, "I can't hold
it any more, what could I do". The staff at Stillwell Avenue, when
informed of the circumstances did nothing, and the police at the station
also refused to respond. Also, that some week, on the L Train at about
9:12, the same two homeless men took over last car of the train,
preventing the use of that car. This was on Monday, Tuesday and
Thursday of last week.
On Wednesday afternoon, on the way to Boro Park at Pacific Street on the
D line, a homeless person was jumping on and off the tracks, picking up
coins from the tracks. The danger involved in this activity can not be
understated and if he would be killed on the roadbed, the N,R, and D
train, nearly a third of the capacity for Brooklyn, would have been
shutdown at 6PM.
I demand a refund for this months pass, and in addition, I demand that
the MTA create a normal channel for passengers to get refunds when the
MTA fails to provide reliable, safe and timely service as it is mandated
to do.
Ruben Safir
1580 East 19th Street
Apt 1E
Brooklyn, NY 11230
--
So many immigrant groups have swept through our town
that Brooklyn, like Atlantis, reaches mythological
proportions in the mind of the world - RI Safir 1998
http://www.mrbrklyn.com
DRM is THEFT - We are the STAKEHOLDERS - RI Safir 2002
http://www.nylxs.com - Leadership Development in Free Software
http://www2.mrbrklyn.com/resources - Unpublished Archive
http://www.coinhangout.com - coins!
http://www.brooklyn-living.com
Being so tracked is for FARM ANIMALS and and extermination camps,
but incompatible with living as a free human being. -RI Safir 2013
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