MESSAGE
| DATE | 2016-06-20 |
| FROM | Ruben Safir
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| SUBJECT | Subject: [Hangout-NYLXS] you agree to wiretapping
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Vonage Privacy Policy
About Our Privacy Policy
Vonage Holdings Corp. and its affiliated companies (collectively,
“Vonage,” “we,” “us,” “our” and other similar pronouns) knows your
privacy is important to you, and we want you to know that it is
important to us too. We have prepared this Privacy Policy to explain to
you how we collect, use and disclose information from and about users
and prospective users of our Web sites, products and services
(“Customers” or “you”), including users of our communications and other
cloud-based services, our mobile applications (our “Mobile Apps”), and
other products or services we may offer (collectively, our “Services”).
Customers who use the Services for residential or personal use (as
opposed to business use) are referred to in this Privacy Policy as
“Consumers”.
This Privacy Policy is supplemental to the information use, sharing and
disclosure provisions set forth in our Terms of Service (Personal, Small
Business, Mid-Market and Enterprise), subject to applicable law. For
business customers, this Privacy Policy is also supplemental to any
separate written agreements we may have with you. In the event of a
conflict between your business agreement and this Privacy Policy where
your business agreement expressly references this Privacy Policy when
contradicting it, the conflicting terms of your business agreement
control over those of this Privacy Policy.
Table of Contents
A Quick Overview
What information may we collect and access?
Personally Identifiable Information
Your Contact Lists and Address Book
Access to Mobile Device Camera, Microphone and Photos
Your Precise Location Information
Your Usage Information
Customer Proprietary Network Information
Your Social Security Number
Other information
How do we collect information?
We collect information from you directly
We collect information from third parties
Use of Cookies and Other Tracking Technologies
Call Recording
How do we use information?
Use of PII
Your Consent to Communications
Your Choices
Aggregate De-Identified Information
Why and with whom do we share information?
Other Important Information About Your Privacy
Interest Based Advertising
Information Security
Public Forums
Account Information and Access
Children's Privacy Policy
Third Party Web Sites and Services
Changes to this Policy
Transfer of Your Information to the United States of America and
Other Countries
Your California Privacy Rights
Questions and Contact Information
Effective Date
A Quick Overview
What information may we collect and access?
Depending on which of our Services you use and how you use them, we may
collect and/or access different types of information, including the
following:
Personally identifiable information, such as contact and billing
information;
If you use our Mobile Apps and set your Mobile Device to share this
with us, content on your Mobile Device, such as your Contact Lists and
Address Book, Camera, Microphone and Photos;
Your Precise Location Information, if you consent to our Mobile Apps
sharing this with us, based on the location of your Mobile Device at any
given time; and
Information about your use of our Services and online activities as
described in the “Your Usage Information” and “Customer Proprietary
Network Information” Sections below.
For more information about the types of information we collect, see the
“What information do we collect and access?” Section below.
How do we collect information?
We collect information in several ways, including the following:
You may provide information to us, such as when you register for our
Services, use your account, and contact us;
Our servers automatically collect technical and usage information
when you use our Services, such as your IP and certain “clickstream
data” pertaining to your usage of our Services;
We may deploy cookies and other tracking technologies on our
Services to collect additional information about your usage of our
Services and online activities; and
We may obtain information from third parties, such as credit
reporting agencies, analytics companies, third party ad networks, and
other service providers.
For more information about how we collect information, see the “How do
we collect information?” Section below.
How do we use information?
We use the information we collect to provide the Services to you, to
enhance your experience with the Services, and to improve the Services
and our business. For example, we use your information to service your
account and respond to your questions, to market products and Services
that we believe may interest you, and to monitor quality control,
integrity, and security of the Services. Please see the “Your Choices”
Section to learn more about your rights to opt out of certain uses of
your information.
For more information about how we use information, see the “How do we
use information?” Section below.
Why and with whom do we share information?
We may share the information we collect with our affiliates, vendors,
and other third parties for a variety of reasons. For example, we may
share your information:
with our affiliates and third parties in order to provide services
to us or on our behalf;
with our affiliates and third parties for their marketing and other
purposes, in accordance with your information sharing preferences; and
to protect our rights and property and to comply with law.
For more information about our information sharing, see the “Why and
with whom do we share information?” Section below.
To learn more about our practices, please read our full Privacy Policy.
What information may we collect and access?
Personally Identifiable Information
We may collect personally identifiable information, including name,
physical address, email address, telephone number, credit card
information, and other personal information (collectively, "PII") from
Customers. We may also obtain Customers’ credit report. If you create
an account or access our Services through your account with a third
party service, such as Facebook, Google or Twitter, or use a social
media feature through our Service, certain PII from those third party
social media services may be shared with us. We will treat this
information shared with us in accordance with this Privacy Policy. Any
information that third party social media services collect is subject to
those respective entities’ own privacy policies.
Your Contact Lists and Address Book
If you use our Mobile Apps, we may request your permission to access and
store the contact list or address book maintained on your mobile phone,
tablet, or other broadband-connected device (“Mobile Device”). Your
contact list is considered your PII. We may use your contact list
information to facilitate certain Services such as to enable you to make
calls easily and to facilitate free calls, texts, and other Services. We
may also facilitate the delivery of messages to individuals in your
contact list that you wish to invite to download our Mobile Apps so that
you can utilize our Services with these selected individuals. We will
not use your contact list information for other purposes without first
notifying you of the proposed use. If you do not allow us to access your
contact list information, certain features of our Mobile Apps may not be
available to you. You may at any time opt out from further allowing us
to have access to your Mobile Device’s contact list via the Mobile App’s
privacy settings on your Mobile Device.
Access to Mobile Device Camera, Microphone and Photos
If you use our Mobile Apps, we may request your permission to access the
camera, microphone and photos on your Mobile Device. If you approve
and/or enable it in your Mobile Device settings, our Mobile Apps may
access and use the camera, microphone and photos on your Mobile Device
to make and receive voice and video calls and messages and to send
photos to others. You may at any time opt out from further allowing us
to have this access via the Mobile App’s privacy settings on your Mobile
Device.
Your Precise Location Information
Our Mobile Apps may collect precise information about the geographic
location of your Mobile Device. If your Mobile Device is equipped with
GPS or can connect with wireless access points or hot spots, or if your
Mobile Device is also a phone that communicates with cell towers or
satellites, then your Mobile Device is able to use these features to
determine its precise geographic location. If you have consented, the
geographic location of your Mobile Device will be transmitted to our
servers in real time any time that the Mobile App is running (even if
you are not actively using the Mobile App, it is minimized, or it is
closed on your Mobile Device). Once you set your Mobile Device to
transmit its location information to us, your Mobile Device will
continue to transmit its location information to us until you set your
Mobile Device to no longer do so. Your precise geographic location is
considered your PII unless it is aggregate data and does not identify
you. To the extent our Mobile Apps collect precise geographic location,
you may at any time opt out from further allowing us to have access to
your Mobile Device’s precise location information via the Mobile App’s
location settings on your Mobile Device.
You also may use the Mobile App to do a one-time share of your precise
geographic location in chat session.
Your Usage Information
We and our service providers may also collect other information from
Customers regarding usage of our Services (“Usage Information”), in each
case depending on which Service is used. Such information may include
Web site pages, content or ads viewed or clicked on; the date and times,
and time spent, using certain Services; user navigation through our
Services; call log data; your search terms; demographic data;
information from cookies and other tracking technologies (described
below); information about your computer, customer premises equipment or
Mobile Device (including MAC IDs, a unique device identifier, or “UDID”
that we assign to your Mobile Device, and performance and signal
strength); your usage of the Services on your Mobile Device or at-home
equipment; performance indicators such as signal strength and call
quality (such as audio and jitter characteristics); other information
from your Mobile Device such as telemetry, information from the device
operating system, and network being used; your Web browser and operating
system and their settings; the language your computer or Mobile Device
is set to; the referring page that linked you to our Web site; your
Internet Protocol (“IP”) address; your wireless carrier; nearby WiFi hot
spots and cell towers; home network setup, performance and bandwidth
speed; and other information which may not directly identify any one
individual. The identity of your Internet service provider and your
general (not precise) geographical location can be derived from your IP
address.
Among other things, this Usage Information, along with tracking
technologies, enables third party analytics companies, such as Google
analytics, to generate analytics reports on the usage of our Services.
To opt out of your Usage Information being included in our Google
analytics reports, you may follow these instructions.
Customer Proprietary Network Information
We collect and derive Customer Proprietary Network Information (“CPNI”)
in the course of your use of our Voice-Over IP (“VOIP”) Services. CPNI
means, with certain exceptions, information about the quantity,
technical configuration, type, destination, location and amount of use
of our VOIP Services, as well as information contained on our invoices
for VOIP Services. Your CPNI is considered your PII unless it is
aggregate data and does not identify you.
We use your CPNI, for example:
to provide you the Services you have subscribed to and related
features, including customer care, quality control and troubleshooting,
performance monitoring and response, and analytics;
to select and extend to you, as allowed by law, offers for
additional Services within the same category, or related or adjunct to,
the Services you already receive;
for billing and collections purposes;
to protect our rights and property; to investigate fraud and prevent
violation of our Terms of Service or related use policies and unlawful
use of our network and Services; to protect our company, our other
customers and other persons from fraud, abuse and unlawful use of or
subscription to our Service; and
for additional purposes of which you approve.
We may disclose your CPNI in response to a subpoena, court order, or
lawful law enforcement request.
We may also disclose your CPNI to other telecommunications providers and
related entities as required by applicable laws and regulations.
Your Social Security Number
In certain limited circumstances, we may collect your Social Security
number from you for a limited purpose, such as for tax reporting
relating to a payment for a customer referral or to facilitate an
international money transfer. Your Social Security number is considered
your PII.
We have a policy to treat your Social Security number as confidential
information and to not disclose it to third parties except as allowed or
required by applicable laws. We also have policies and procedures in
place designed to keep this information secure, and “need-to-know”
access policies so that only those of our personnel, agents, and lenders
who need it for the purposes set out in this Privacy Policy are
permitted to have access to it and so that such information is not used
for any other purpose. We may disclose your Social Security number to
our vendors for the limited purposes set out in this Privacy Policy, as
well as other entities that have legal rights to receive it pursuant to
applicable laws. Our personnel who violate our policies to protect
Social Security numbers are subject to discipline, up to and including
possible termination.
Other Information
With your permission, we may collect and access other categories of
information not discussed above.
How do we collect information?
We collect information from you directly
In many cases, we collect information directly from you when you provide
it to us during registration or other interactions with us. In other
cases, we collect information in the course of making the Services
available to you.
We collect information from third parties
We may obtain credit information about you from outside credit reporting
agencies. We may also obtain information from outside companies such as
those that collect consumer information including demographic and
interest data. Examples of this information include gender, age range,
sports enthusiast, frequent diner or pet owner. We use this data and
combine it with other information we have about you to help us predict
your preferences and to direct marketing offers that might be more
relevant to you.
When you use social media credentials to login to or otherwise interact
with a Vonage site or offer, we may collect information about your
social media profile, such as your interests, “likes” and friends list.
We may use this information, for example, to personalize your Vonage
experiences and marketing communications, to enhance our services and to
better serve you. You can control this data sharing via options in your
social media accounts.
We also obtain contact information and other marketing lead information
from third parties, website “refer-a-friend” options or social media
platforms and may combine it with information we have to contact you or
direct Vonage marketing offers to you.
Use of Cookies and Other Tracking Technologies
We may use various tracking technologies on the Services to collect
additional information about your online activities and to enable us to
customize and enhance your experience on the Services.
“Cookies” are pieces of information that may be placed on your computer
or Mobile Device by a Web site or Mobile App in order to facilitate and
enhance your interaction with that Service. We or our service providers
may use cookies to customize your use of our Services, make your use
more convenient, or otherwise enhance our Service. For example, cookies
may enable us to recognize you when you return to our Service and to
maintain your Web session while you browse through our sites. Some of
the cookies we use are essential for the operation of our Service.
In addition to cookies, we and our service providers may use other
technologies such as clear gifs, web beacons, pixel tags, Java script,
device fingerprinting and third party cookies. We and our service
providers may use these technologies for analytics to improve the
performance of our Services and learn how to improve it, to better
understand usage of our Services, for tailored advertising, to measure
advertising effectiveness, and to anonymously track usage of third party
sites.
You may also stop or restrict the placement of cookies on your computer,
Mobile Device or other relevant media, including third party cookies, or
flush them from your browser, by adjusting your Web browser preferences,
although doing so may limit the functionality of our Service.
The Services do not process “do not track” headers transmitted by web
browsers, and we do not require our service providers to respond to “do
not track” headers. Instead, to opt out of behavioral advertising,
follow the opt-out instructions in the Interest Based Advertising
Section below.
By using our Services, you consent to our, and our service providers’,
use of cookies and other tracking technologies as described in this
Privacy Policy.
Call Recording
When you speak with our customer service or sales representative on the
phone, your calls may be recorded and/or monitored for quality assurance
and training purposes. By speaking with our representatives, you consent
to this.
How do we use information?
Use of PII
We use the information we collect to provide the Services to you, to
enhance your experience with the Services, and to improve the Services
and our business. In addition to other purposes described in this
Privacy Policy, we use PII, for example:
to provide, localize and bill for Services requested by Customers;
to respond to questions from Customers;
to market products and Services that we believe may be of interest
to Customers, including by telephone, email, postal mail and SMS/text
message;
to enable our vendors, contractors and partners to provide and
assist us in the provision and marketing of Services to Customers and to
participate in joint marketing efforts;
to engage in research and development and to evolve and create new
product and service offerings;
to monitor quality control, integrity, and security of the Services,
to investigate potential misuse of the Services or violations of our
Terms of Service, and to protect our rights and property; and
for other purposes disclosed when information is submitted to us or
described in agreements we may have with you.
To perform the above functions and others described in this Privacy
Policy, we may match information collected from you through different
means or at different times, including PII and Usage Information, and
use such information along with information obtained from other sources
(including third parties) such as contact information, demographic
information, personal interest information, and information provided to
us by governmental agencies and regulators. We or our service providers
may also use your information to assess the level of interest in, and
use of, our Services, our emails and our other messaging campaigns both
on an individual basis and in the aggregate.
Vonage will not read, listen to or disclose to any third parties the
content of your private email, conversations, or other communications
that are transmitted using our Services without your prior consent
except, on an as needed basis, for quality control, customer support,
and voicemail transcription services, or as otherwise authorized or
required by law.
Your Consent to Communications
By providing your contact information to us, you consent to receive
email messages, text messages, phone calls, faxes and postal mail,
including that of a promotional nature, from Vonage and our affiliates
at the contact information you provide. You consent to receive phone
calls from Vonage and its affiliates even if your phone number is listed
on the federal or state “do not call” registries. An auto-dialer and/or
artificial or prerecorded message may be used to make calls to you. You
agree to enter into, sign and receive this consent to receive
communications electronically. You represent that you are legally
competent and have legal authority to form a contract and provide this
consent with respect to the contact information you provide. You must be
18 years of age or older. You may not consent on behalf of someone else
or provide someone else’s contact information. You are not required to
agree to promotional communications in order to purchase goods or
services from us.
Text messages may be informational, or about our promotional offerings.
Informational text messages may include, for example, registration
verifications, texts containing a Mobile App download link after you
have requested our Mobile App, texts to set up certain Service features
you have selected, account balance information or notifications of price
or Service changes, and texts informing you of voice messages received
in your account. Your wireless carrier may charge fees for text
messages, emails and calls to your Mobile Device. Msg&Data Rates May
Apply. Text “Stop” to opt out of text our messages. Text “Help” for Help.
Your Choices
If you do not want your PII or CPNI used by Vonage for any direct
marketing purposes, or shared with third parties for their own marketing
use, then you may opt out of such use or sharing by contacting us as
described in the Questions and Contact Information Section below, even
if you have previously consented to such use. You may also control
whether our Mobile Apps can access certain content on your Mobile Device
via the settings on your Mobile Device. We may offer additional choices
at the time Customers sign up for Services or within marketing
communications, such as email opt-outs.
However, we are not responsible for removing your PII from the records
of any third party who has previously been provided your information in
accordance with this or a prior Privacy Policy. In addition, because we
must use a Customer’s PII in order to provide our services, Customers
cannot opt out of all uses of their PII unless they cancel their Service.
Aggregate De-Identified Information
We aggregate our customer information together in a way that does not
reveal our customers’ names, contact information or personal identities.
Once we do this, we may use and disclose such aggregate and
de-identified information in any way and for any purpose allowed under
applicable law without your consent.
Why and with whom do we share information?
We may share PII with affiliates, vendors and other third parties for
the purposes described in this Privacy Policy. Except as set forth in
this Privacy Policy, we will not disclose or make available any Consumer
PII to any third parties seeking to market third party products without
your consent. We only work with carefully selected vendors, and we
require any vendors with whom we share PII to protect the
confidentiality of such information and use it solely for the purposes
for which it was shared.
If you purchase certain products and Services offered by Vonage or a
partner through a special marketing arrangement (for example, through a
co-branded advertisement or offer, or an arrangement where we and a
partner market or offer the other’s products or services), PII may be
received and shared by both Vonage and our partner. Each company’s own
privacy policy applies.
We will not share your credit card or other financial account
information with any third parties, even joint marketing partners,
unless they are involved in processing payments for Services that you
have purchased from Vonage.
We may disclose your precise geographic location information, subject to
applicable law, for example, to emergency service providers, law
enforcement, family members in the event of an emergency, and otherwise
with your express prior authorization.
The name on your account, or a portion thereof, and/or your phone number
may be displayed to people that you make calls to and to other users of
the Services so that they may contact you.
If you are a business customer, and have requested this, your business
name and phone number may be included in public directories.
We may also use and disclose PII, subject to applicable law, to
investigate and help prevent potentially unlawful activity or activities
that threaten the integrity of our Service, network, or business; to
investigate fraud or violations of our Terms of Service; as required by
courts or administrative agencies; in response to a subpoena, court
order, or lawful law enforcement request, or in connection with a sale,
merger, liquidation, or reorganization of our business or assets.
We may disclose your PII to credit bureaus, such as to report late
payments and other defaults on your account. With regard to CPNI, this
is subject to the CPNI Section above.
Your calls and messages made through our Service may be transmitted
through your own Internet access provider. Naturally, if so, your
Internet access provider handles your communications as they flow
through their lines. We have no responsibility for what your Internet
access provider does or does not do with your information.
Other Important Information About Your Privacy
Interest Based Advertising
We work with third party ad networks that serve advertisements displayed
to you on our Services and elsewhere. These companies may use
information about your online activities over time and across our
Services and other online properties, the region of the country or world
where your IP address indicates you are located, as well as other
information about you, in order to provide advertisements about goods
and services of interest to you. These companies may employ cookies, web
beacons, and other technologies to collect information about your online
activities to personalize advertising content to you and to measure the
effectiveness of advertisements. The information practices of these ads
networks are governed by their own privacy policies and are not covered
by this Privacy Policy. For more information about third-party
advertisers and how to prevent them from using your information, visit
Aboutads.info at http://www.aboutads.info/choices. You have to opt out
using each of your Web browsing applications, computers and Mobile
Devices separately.
Information Security
Vonage has implemented administrative, physical, and technical
safeguards to help protect the PII that we transmit and maintain.
However, no system or service can give a 100% guarantee of security,
especially a service that relies upon the public Internet. Therefore,
you acknowledge the risk that third parties may gain unauthorized access
to your information.
Keep your account password secret. You are responsible for any activity
under your account using your account password or other credentials.
If we believe that the security of your PII in our care may have been
compromised, we may seek to notify you of that development. If a
notification is appropriate, we will endeavor to notify you as promptly
as possible under the circumstances, subject to any legal obligations to
notify law enforcement and regulators first. If we have your email
address, we may notify you by email, subject to applicable law. You
consent to our use of email as a means of such notification.
Public Forums
You should be aware that any PII which you voluntarily include and
transmit through publicly accessible forums (such as chat rooms, blogs,
social networking sites, or listservs) may be viewed and used by anyone
with access to such forums. Vonage is unable to control such uses of
your PII, and by using such Services, you assume the risk that the PII
provided by you may be viewed and used by third parties.
Account Information and Access
Consistent with applicable laws and data security requirements, Vonage
will reasonably honor written requests from Consumers to access or amend
their account information, such as name, address, and billing
information. Customers are responsible for ensuring that the information
on file with Vonage is current and accurate. Customers may access and
update their information by logging in to their account or contacting us
as described in the Questions and Contact Information Section below.
Where permitted by law, Vonage may charge a reasonable fee to process
requests for access to data and may limit the number of requests per
year. Your right to amend your information is subject to our records
retention policies.
Children's Privacy Policy
Vonage does not sell products or services for purchase by children.
Vonage does not knowingly solicit or collect PII from children or
teenagers under the age of eighteen. If you believe that a minor has
disclosed PII to Vonage, please report this to us.
Third Party Web Sites and Services
Our Services may contain links to other Web sites and services not
maintained by Vonage or its affiliates. In addition, other Web sites and
services may also reference or link to our Service. We encourage you to
be aware when you leave our Service or browse the Internet, and to read
the privacy statements of the third party Web sites and services that
you visit. We do not endorse, screen, or approve, and are not
responsible for the privacy practices, or the content of, such other Web
sites and services.
Vonage does not assume, and expressly disclaims, any liability for third
parties that have been provided with information as permitted by this
Privacy Policy or who have collected information as permitted by this
Privacy Policy (such as advertisers using third party cookies).
Changes to this Policy
We reserve the right, at our discretion, to change, modify, add, or
remove portions from this Privacy Policy at any time by posting such
changes here. You should review this Privacy Policy regularly for
changes, and can easily see if changes have been made by checking the
Effective Date below. However, if at any time in the future we plan to
use PII collected under this Privacy Policy in a way that differs
materially and adversely from this Privacy Policy, we will post such
changes here and we may request your consent or approval before
implementing the change with respect to PII that you provided to us
before the change in policy.
Transfer of Your Information to the United States of America and Other
Countries
Our Services are primarily maintained in the United States of America,
where PII is stored and processed to provide our Services and for our
operations. Vonage also has limited-purpose offices in the United
Kingdom. We and/or our service providers also process data in some other
countries for customer care, account management and service
provisioning. When you sign up for Service with Vonage or inquire about
our Services, we transfer your information to the United States and
other countries as necessary to perform our agreement with you or to
respond to an inquiry you make. Accordingly, by using our Services, you
authorize the transfer of your PII to the United States, where we are
based, and to other locations where we and/or our service providers
operate, and to its (and their) storage and use as specified in this
Privacy Policy and any applicable Terms of Service or other agreement
between you and Vonage. In some cases, Vonage may seek specific consent
for the use or transfer of your information overseas at the time of
collection. If you do not consent, we may be unable to provide you with
the Services you requested. The United States and other countries where
we operate may not have protections for PII equivalent to those in your
home country.
Your California Privacy Rights
California's "Shine the Light" law, Civil Code section 1798.83, requires
certain businesses to respond to requests from California Consumers
asking about the businesses' practices related to disclosing personal
information to third parties for the third parties' direct marketing
purposes. Alternately, such businesses may have in place a policy, as we
do, only to disclose personal information of Consumers to third parties
for the third parties' direct marketing purposes if the Consumer has
opted into such information-sharing.
Questions and Contact Information
To contact us regarding:
Consumer Service: Call 1-VONAGE-HELP (1-866-243-4357) (United
States); or
Business Service: Call 1-866-901-0242 (United States).
Effective Date
This Privacy Policy was last updated on June 1, 2016.
--
So many immigrant groups have swept through our town
that Brooklyn, like Atlantis, reaches mythological
proportions in the mind of the world - RI Safir 1998
http://www.mrbrklyn.com
DRM is THEFT - We are the STAKEHOLDERS - RI Safir 2002
http://www.nylxs.com - Leadership Development in Free Software
http://www2.mrbrklyn.com/resources - Unpublished Archive
http://www.coinhangout.com - coins!
http://www.brooklyn-living.com
Being so tracked is for FARM ANIMALS and and extermination camps,
but incompatible with living as a free human being. -RI Safir 2013
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