MESSAGE
| DATE | 2013-06-13 |
| FROM | Ruben Safir
|
| SUBJECT | Subject: [NYLXS - HANGOUT] Troubles with hotel arraingments
|
how is this for a vacation?
----- Forwarded message from Ruben Safir -----
Date: Wed, 12 Jun 2013 16:55:36 -0400
From: Ruben Safir
To: guestinquiry-at-fourpointsmilwaukee.com
Cc: Ruben Safir , mrbrklyn-at-panix.com
Subject: troubles with hotel arraingments
User-Agent: Mutt/1.5.21 (2010-09-15)
Last night, after considerable diliberation I decided to reserve a room
at the Four Points by Sheraton Milwaukee North Shore, in Miilwaukee. I
made this decision based on 3 specific factors which I went over when I
made the reserveration. They were
A) Free Shuttle Service from Mitchell Airforce base to the Hotel
B) Proximity to my daughter's graduation at Cardinal Stritch University
C) General full service and free internet connectivity at the room.
I booked the flight to arrive from NYC at 1:00PM giving plenty of time
to get flowers and contact with the family. I don't carry a cellphone.
I specifically discussed these details at about 2AM this morning when I
booked the hotel room, with someone with an Austalian accent. They
assured me of the airport shuttle servic. I got an email confirmation
for the reversation which I printed and took with me on the plane.
When I got to Milwaukee, there was no shuttle, no phone to the hotel and
I was stranded from abou 1PM until 2:30, causing me to incendently, miss
the oppurtunity to even get a bite to eat before events (and therefor
I'm stuffing myself with pretzels from a supermarket). There is no
Connoisseur service here (really? At a Sheridan??), making the well
planned activities just so much more stressful than it needed to be.
This is about to 6th booking for Sheridan over the last 3 years because
of Pharmacy credits. The last time was in San Diego and Symphon Hall a
few weeks ago. There was a huge problem with internet service, and
really, the kids running the front desk didn't know the most basic
things about the hotel or the city. The windows in the hotel were
filthy and there wasn't a working fridge and just a run down feeling
about the whole thing, which I ended up complaining about. I'm sick of
paying premium prices for hotel rooms and not get even internet access.
You end up so stranded.
This is enough. Finally, your confimation letter didn't even have the
PHYSICAL ADDRESS for the 4 points hotel. When I finally got into the
cab, he is asking me the address... and I'm a total idiot because while
I knew the general location, I didn't have the address like I thought it
had it in the confirmation.
And then finally, the telephone number in the letter for contacting you
if there was problems, and this was a problem, was to a central
switchboard that COULDN'T CARE LESS about the problem, nor could do
anything about it even if they wanted to because they weren't at the
hotel.
Meanwhile, I have a 60+ dollar taxi reciepe that I expect you to cover.
While the staff, especially Judy, has made a great effort to make up for
things, she is nearly offering limosine server with the shuttle at this
point around town, but really. I'm not Mike Bloomberg. I don't really
need that. I just needed a damn cup of coffee, a promised pick up at
the airport, and a call to the florist to deliver flowers to my
daughter, and to slip in and out of Milwaukee without a hassle or
harrasment.
Is that too much to ask?
Ruben Safir
--
So many immigrant groups have swept through our town
that Brooklyn, like Atlantis, reaches mythological
proportions in the mind of the world - RI Safir 1998
http://www.mrbrklyn.com
DRM is THEFT - We are the STAKEHOLDERS - RI Safir 2002
http://fairuse.nylxs.com
http://www.nylxs.com - Leadership Development in Free Software
http://www2.mrbrklyn.com/resources - Unpublished Archive
of articles from around the net
http://www.coinhangout.com - coins!
http://www.brooklyn-living.com
----- End forwarded message -----
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