MESSAGE
| DATE | 2013-06-07 |
| FROM | Ruben
|
| SUBJECT | Subject: [NYLXS - HANGOUT] your phone service and you
|
Chris H (Listening)
Chris H: Welcome to Vonage Support. How may I help you?
Ruben Me: I want you to stop translating and spying on my voicemail
Chris H: I'll be glad to assist you with that today.
Chris H: You would like to turn off the Vonage Visual Voicemail feature?
Ruben Me: more than that. I don't want your software to touch my
voicemail at all. Your translating and storing my voicemails in your
database for the CIA and FBI and the NSA
Chris H: Ok, do you just want to completely turn off the voicemail feature?
Ruben Me: no - I just don't want to you have survalience of my phone calls
Ruben Me: turn off the translation and stop spying on my voicemails
Chris H: I can turn off the Visual Voicemail feature, but voicemail by
it's very nature is stored on our servers.
Ruben Me: first, turn off the translations. I NEVER gavfe you permision
to convert my voicemail wav files to text
Ruben Me: I expect complete privacy on my phone line
Chris H: Ok, that's done.
Ruben Me:
https://support.vonage.com/euf/rightnow/optimized/1369415427/themes/standard/images/chat_agent.png
Ruben Me: no it is not, you are still spying on my voicemail
Chris H: How do you figure?
Ruben Me: you are to stop doing this
Ruben Me: because it was in the government report from the Washington
Post this morning
Chris H: Vonage is listed there?
Ruben Me: your translation software has been translated every voicemail
on your system and systematically sent to the NSA
Chris H: Where does it say that?
Ruben Me: It is listed in the primary documents that I have in my hands
right now
Chris H: I'm on the Washington Post right now. I can't find any thing
that says Vonage is doing that.
Ruben Me: and the fact that you turned on the translation software
without my permission just confirms further that your spying on my software
Chris H: That's a feature that's enabled by default which you can turn
off at any time.
Ruben Me: I am looking at the source files and clearly the NSA has
listed Vonage
Chris H: Answer Title: Visual Voicemail
Answer Link: https://support.vonage.com/app/answers/detail/a_id/781
Chris H: Right.
Ruben Me: I want you to stop sending my call data to the government
Ruben Me: so is Skype, and cablevision,TW, Prodigy, Yahoo - it is over
400 pages of raw data
Ruben Me: and that is just this zip code
Chris H: Ok.
Ruben Me: Ok now we are just getting snarky
Ruben Me: send me a guarantee in writing that my voicemail and phone
records are not being monitored and given to the government without my
concent
Chris H: I can not do that.
Ruben Me: then find someone who can
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