MESSAGE
| DATE | 2012-10-15 |
| FROM | Ruben Safir
|
| SUBJECT | Subject: [NYLXS - HANGOUT] Netflix
|
Data you submitted:
Your Information
First Name Ruben
Middle Initial I
Last Name Safir
Address Line 1580 East 19th Street
Address Line 2
City Brooklyn
State New York
Zip Code 11230
Zip4
Email Address mrbrklyn-at-panix.com
Confirm Email Address mrbrklyn-at-panix.com
Area Code 718
Phone Number 7151771
Your Comments
Message
The Netflix Company out of San Jose California has charged my bank
account $8.99 without providing any services and specifically without my
authorization. furthermore, they have been doing this broadly to the
public through fraud perpetrated on their website.
When calling the customer assistance phone number at 1-866-579-7172, a
supervisor named Cameron confirmed that I purchased nothing from them
and that they provided to me no service. 26 times she refused to answer
the question, "Will you reverse the charge on my account, yes or no" and
she refused to answer the question. Furthermore she had said that she
has no access to anyone else in the company, and then corrected herself
and said she had no access to anyone whom she could transfer me to or to
call about the matter, and then reverted to the statement that she has
no access to anyone else in the company. I asked for the legal
department and she reiterated this statement.
I believe that Netflix is in gross violation of California State Laws
with regard to such matters. The Website insists on your credit card
information to view the site with an assurance that they will not charge
you. Then they charge you. And then they will not correct their actions.
Affirmation
I affirm that the foregoing information is true and accurate Yes
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