MESSAGE
| DATE | 2009-02-17 |
| FROM | Michael L Richardson
|
| SUBJECT | Re: [NYLXS - HANGOUT] HP Linux support
|
Ruben save yourself some time and just bang your head against the wall
without making tech support calls.
Ruben Safir wrote:
> I love this
>
> Welcome to HP's U.S. Chat Service.
>
> This service is intended for Pre-Sales assistance. If you are in need of
> any other assistance, please Click here to Contact HP for the
> appropriate department regarding your inquiry.
>
> If you are in need of Pre-Sales assistance, please hold for the next
> available Solution Specialist.
>
> Chat InformationHello, you are now chatting with Leo.
>
> Leo: Welcome to HP Chat, please tell me the nature of your visit to chat
> today? (ie: technical support, pre-sales question, purchase, or quote)
>
> Guest: I need a flatbed scanner for Linux
>
> Leo: Great! Thanks for considering HP!!
>
> Leo: A few quick questions before we begin to help get you to the right
> consultant. Are you with a government agency or educational
> institution?
>
> Guest: Not really
>
> Leo: Great, Thank you and will you be reselling this product/solution?
>
> Guest: Nooo
>
> Leo: Thank you for the information and your patience. Please hold a
> moment while I transfer you to a specialist now. Be sure to ask about
> our solutions that can save your business time and money.
>
> Guest: I'll be using it with NYLXS
>
> Chat InformationPlease wait while I transfer the chat to the best suited
> sales specialist.
>
> Chat InformationHello, you are now chatting with Chad.
>
> Chad: Hi there! My Name is Chad, chatting with you from Colorado. So
> you don't have to repeat your information, please allow me a moment to
> review what you’ve said so far.
>
> Chad: Excellent. I’ll be glad to help out any way I can with what HP has
> to offer. But to be honest, never heard of just a scanner working with
> Linux. FYI, hp does not support any product we offer on linux. Linux is
> a 3rd party sopport need.....
>
> Chad: http://www.linuxprinting.org/printer_list.cgi?make=HP
>
> Chad: there is the linux web page for printer support.
>
> Chad: Never seen a web page or support for just a scanner model.
>
> Guest: hello
>
> Chad: hi
>
> Guest: Actually - you have supported Linux and it is corperate policy to
> do so
>
> Chad: sorry, not sure what you mean there.
>
> Guest: and I've worked with HP engineers on the Senjet5 but I broke it a
> while back
>
> Chad: ok, very nice!
>
> Guest: FYI, hp does not support any product we offer on linux >>
>
> Guest: OK - your not much use giving me wrong information
>
> Chad: HP direct does not support Linux - you will not find any support
> at all on the hp site for any hp product. Linux is a 3rd party support.
> You can do some searches on the internet for linux support needs if
> needed though.
>
> Guest: You sell products preinstalled with SuSE and you have your own
> version of Linux
>
> Chad: we do, yes....and they do not support printers, etc
>
> Guest: Ok - but your wrong
>
> Chad: ok
>
> Guest: is anyone there who actually knows what they are talking about?
>
> Chad: Sorry this is so confusing for you.
>
> Guest: otherwise I'll just call the campus in Camlifornia and not waste
> any more time
>
> Chad: You asked a simple question. I gave a correct answer.
>
> Chad: ok..have a great day!
>
> Chat InformationThank you for chatting with us today, this chat session
> has been closed by the representative.
>
>
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