MESSAGE
| DATE | 2009-02-17 |
| FROM | Ruben Safir
|
| SUBJECT | Subject: [NYLXS - HANGOUT] HP Linux support
|
I love this
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Chat InformationHello, you are now chatting with Leo.
Leo: Welcome to HP Chat, please tell me the nature of your visit to chat
today? (ie: technical support, pre-sales question, purchase, or quote)
Guest: I need a flatbed scanner for Linux
Leo: Great! Thanks for considering HP!!
Leo: A few quick questions before we begin to help get you to the right
consultant. Are you with a government agency or educational
institution?
Guest: Not really
Leo: Great, Thank you and will you be reselling this product/solution?
Guest: Nooo
Leo: Thank you for the information and your patience. Please hold a
moment while I transfer you to a specialist now. Be sure to ask about
our solutions that can save your business time and money.
Guest: I'll be using it with NYLXS
Chat InformationPlease wait while I transfer the chat to the best suited
sales specialist.
Chat InformationHello, you are now chatting with Chad.
Chad: Hi there! My Name is Chad, chatting with you from Colorado. So
you don't have to repeat your information, please allow me a moment to
review what you’ve said so far.
Chad: Excellent. I’ll be glad to help out any way I can with what HP has
to offer. But to be honest, never heard of just a scanner working with
Linux. FYI, hp does not support any product we offer on linux. Linux is
a 3rd party sopport need.....
Chad: http://www.linuxprinting.org/printer_list.cgi?make=HP
Chad: there is the linux web page for printer support.
Chad: Never seen a web page or support for just a scanner model.
Guest: hello
Chad: hi
Guest: Actually - you have supported Linux and it is corperate policy to
do so
Chad: sorry, not sure what you mean there.
Guest: and I've worked with HP engineers on the Senjet5 but I broke it a
while back
Chad: ok, very nice!
Guest: FYI, hp does not support any product we offer on linux >>
Guest: OK - your not much use giving me wrong information
Chad: HP direct does not support Linux - you will not find any support
at all on the hp site for any hp product. Linux is a 3rd party support.
You can do some searches on the internet for linux support needs if
needed though.
Guest: You sell products preinstalled with SuSE and you have your own
version of Linux
Chad: we do, yes....and they do not support printers, etc
Guest: Ok - but your wrong
Chad: ok
Guest: is anyone there who actually knows what they are talking about?
Chad: Sorry this is so confusing for you.
Guest: otherwise I'll just call the campus in Camlifornia and not waste
any more time
Chad: You asked a simple question. I gave a correct answer.
Chad: ok..have a great day!
Chat InformationThank you for chatting with us today, this chat session
has been closed by the representative.
--
http://www.mrbrklyn.com - Interesting Stuff
http://www.nylxs.com - Leadership Development in Free Software
So many immigrant groups have swept through our town that Brooklyn, like Atlantis, reaches mythological proportions in the mind of the world - RI Safir 1998
http://fairuse.nylxs.com DRM is THEFT - We are the STAKEHOLDERS - RI Safir 2002
"Yeah - I write Free Software...so SUE ME"
"The tremendous problem we face is that we are becoming sharecroppers to our own cultural heritage -- we need the ability to participate in our own society."
"> I'm an engineer. I choose the best tool for the job, politics be damned.<
You must be a stupid engineer then, because politcs and technology have been attached at the hip since the 1st dynasty in Ancient Egypt. I guess you missed that one."
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