MESSAGE
| DATE | 2006-02-14 |
| FROM | Ruben Safir
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| SUBJECT | Subject: [NYLXS - HANGOUT] FLAME WAR
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http://www.theinquirer.net/?article=29678
Flame Wars sparked by misread emails
Only half people can detect the right tone
By Nick Farrell: Tuesday 14 February 2006, 08:17
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ONLY HALF the people in the known world can detect someoneÿs tone when
they read an email. UNDERSTAND?!?!?!?
According to a new study published by the Journal of Personality and
Social Psychology, people only have a 50-50 chance of detecting the tone
of an email. However they actually think they have guessed it right 90
per cent of the time.
Psychologist Nicholas Epley of the University of Chicago said that this
of course leads to flame wars when people misread an e-mailÿs content or
see a post on a message board.
Part of the problem is that people think the tone or emotion in their
messages is obvious because they 'hear' the tone they intend in their
head as they write.
Those reading messages interpret them based on their current mood,
stereotypes and expectations.
We should point out it was an American study. More at Wired. µ
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